Shipping Policy

Pre-Orders:

A pre-order occurs when we have incoming stock that has not yet reached our fulfilment centre. You can still order these products and we will ship your order as soon as stock arrives. This is usually on, or close to the specified date on the product page.

Shipping and Delivery:

• Orders are typically processed and shipped within 1–3 business days.
• Delivery within UK usually takes 2 to 3 business days after dispatch.
• Standard shipping is FREE for orders over £50, though we may periodically waive this minimum during promotions.
• We primarily use Royal Mail for UK deliveries.

Important Notes:

Shipping time frames are based on the advertised dispatch date. For pre-orders, the dispatch date is approximate and shown on the product page.

Our warehouse team is working hard behind the scenes to get your order out as quickly as possible! During sales, licensed drops, and/or peak periods like Black Friday and Boxing Day, it may take us a little longer! We thank you in advance for your patience.

Covered Protection:

Covered protection guarantees replacement if your order is confirmed lost or stolen by the courier. If you decline covered protection, we cannot guarantee replacement for lost or stolen orders. You can upgrade to covered shipping at checkout.

RETURN POLICY

We offer free returns for 30 days from the date your item is delivered.

To be eligible for a return:

1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received.
2. Make sure it's in its original condition with all tags and packaging.
3. The item isn't marked as "Sale", "Clearance" or "Non-Returnable" on the product page, unless faulty.
4. The item isn't a POD category, Special orders or Customized items.
5. Valid proof of purchase.

To initiate a return, these are the steps:

To start a return, please sign into your account here. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Buyer pay for the return.

You can always contact us for any return questions at returns@theeasyflags.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We cannot accept returns on custom products (such as special orders or personalized items) or sale items and gift cards. Please contact us if you have any questions or concerns about your specific item.

Please note:

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at returns@theeasyflags.co.uk.

For bundle purchases, if you return one or more items, the bundle pricing is no longer valid.

Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges.